• Ground-Breaking New ideas
  • The World's Leading Suppliers Together Under 1 Roof
  • Panel Session hosted by Georgina Owens
  • Expert Advice From Industry Leaders
  • Technology & Tools You've Never Seen Before!
KEY SHOW
SPONSORS:
Five CRM: Show Sponsors of the Call and Contact Centre Expo Ring Central: Show Sponsors of the Call and Contact Centre Expo 8x8: Show Sponsors of the Call and Contact Centre Expo

Keynote Speakers

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  • Dr Nicola Millard: Speaking at the Call & Contact Centre Expo

    Dr Nicola Millard
    BT Global Services

    Botman vs. SuperAgent: how intelligent technologies will shape the future of the contact centre

  • Sarah Masotti: Speaking at the Call & Contact Centre Expo

    Sarah Masotti
    Manager, Google Cloud Professional Services Consulting at Google

    Using the Right Technology & Culture to Unlock Innovation

  • Ian Massingham: Speaking at the Call & Contact Centre Expo

    Ian Massingham
    Worldwide Lead, AWS Technical Evangelism at Amazon Web Services

    Serve Your Customers with Artificial Intelligence from the Cloud, Right Now!

  • John Abel: Speaking at the Call & Contact Centre Expo

    John Abel
    Head of Technology and Cloud for UK, Ireland and Israel at Oracle

    Knowing your customer and making data talk

  • Stuart Eames: Speaking at the Call & Contact Centre Expo

    Stuart Eames
    Operational Improvement Manager for Waitrose

    Harnessing the Voice of the Employee to drive business innovation in Waitrose

  • Lyes Ouarti: Speaking at the Call & Contact Centre Expo

    Lyes Ouarti
    Cloud Solution Architect at Microsoft

    How Bots and Artificial Intelligence can help you boost your performance

  • Margriet Groenendijk: Speaking at the Call & Contact Centre Expo

    Margriet Groenendijk
    Developer Advocate at IBM Watson Data Platform

    The Convergence of Data Science and Software Development

  • Lisa Kelly & Roger Nunn: Speaking at the Call & Contact Centre Expo

    Lisa Kelly & Roger Nunn
    VP, Business Dev & EVP, Assessments & Solutions at Teleperformance

    What does the future of Contact Centres hold?

  • James Dodkins: Speaking at the Call & Contact Centre Expo

    James Dodkins
    BP Group

    Deliberate Culture

  • Dave Thomson: Speaking at the Call & Contact Centre Expo

    Dave Thomson
    Salesforce

    The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

  • David Beard: Speaking at the Call and Contact Centre Expo

    David Beard
    CRM Principal at Sage

    Tips for Maximising Sales Effectiveness

  • Seema Menon: Speaking at the Call and Contact Centre Expo

    Seema Menon
    Director of Sales for Sony Pictures Networks

    Single Stitch Pitch

  • Rita Mokbel: Speaking at the Call and Contact Centre Expo

    Rita Mokbel
    Global Sales Manager for Ericsson

    Selling to the C-Suite: Strategic Relationship Building in the Boardroom

  • Musidora Jorgensen: Speaking at the Call and Contact Centre Expo

    Musidora Jorgensen
    Sales Director, Human Capital Management at Oracle

    Using Emotional Intelligence in relationship building for revenue growth

  • Sharen Murnaghan: Speaking at the Call and Contact Centre Expo

    Sharen Murnaghan
    #1 Global Sales at Hubspot

    How to Transform Your Sales Process to Inbound Sales

  • Anthony Leaper: Speaking at the Call and Contact Centre Expo

    Anthony Leaper
    Senior Vice President of SAP

    Being agile as a fast growing new business area, in a company constantly changing

  • Gavin Ingham-ISM Fellow: Speaking at the Call and Contact Centre Expo

    Gavin Ingham-ISM Fellow
    Keynote Speaker for The Institute of Sales Management (ISM)

    Story Selling For Leaders. Elite communication strategies that influence and change minds

  • Tom Gatten: Speaking at the Call and Contact Centre Expo

    Tom Gatten
    GrowthIntel

    Adopting AI for B2B telemarketing: A case study with Vitality

  • Dan Disney: Speaking at the Call and Contact Centre Expo

    Dan Disney
    Owner at The Daily Sales

    How ANYONE Can Use Social Media to Sell

  • James Ski: Speaking at the Call and Contact Centre Expo

    James Ski
    Sales Confidence

    How to Hire, Onboard and Scale Your Sales Team

  • View All Speakers
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SPONSORS:
Genesys: Show Sponsors of the Call and Contact Centre Expo Aspect: Show Sponsors of the Call and Contact Centre Expo Avaya: Show Sponsors of the Call and Contact Centre Expo Zoho CRM: Show Sponsors of the Call and Contact Expo

Media and Features

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  • CyraCom International, Inc: Exhibiting at The Call and Contact Centre Expo

    CyraCom International, Inc

    Stand No: 2010

  • G3 Comms: Exhibiting at The Call and Contact Centre Expo

    G3 Comms

    Stand No: 2275

  • Citycom Technologies: Exhibiting at The Call and Contact Centre Expo

    Citycom Technologies

    Stand No: 2482

  • DIABOLOCOM: Exhibiting at The Call and Contact Centre Expo

    DIABOLOCOM

    Stand No: 2230

  • Loxysoft AB: Exhibiting at The Call and Contact Centre Expo

    Loxysoft AB

    Stand No: 2262

  • ICA: Exhibiting at The Call and Contact Centre Expo

    ICA

    Stand No: 2472

  • News And Blogs

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    Introducing Beyond Co-Listening: Free eBook for Contact Center Quality Management

    Poor customer service costs organizations $338.5 billion globally per year in…

    Q&A with Genesys: Leveraging technology for CX success

    Join us for a Q&A with Genesys, as we take a…

    Ending payment discrimination

    Matthew Bryars, CEO and co-founder at Aeriandi: There is a fine…