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SPONSORS:
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Keynote Speakers

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  • Dr Nicola Millard: Speaking at the Call & Contact Centre Expo

    Dr Nicola Millard
    BT Global Services

    Botman vs. SuperAgent: how intelligent technologies will shape the future of the contact centre

  • Ian Massingham: Speaking at the Call & Contact Centre Expo

    Ian Massingham
    Worldwide Lead, AWS Technical Evangelism at Amazon Web Services

    Serve Your Customers with Artificial Intelligence from the Cloud, Right Now!

  • John Able: Speaking at the Call & Contact Centre Expo

    John Able
    Head of Technology and Cloud for UK, Ireland and Israel at Oracle

    Knowing your customer and making data talk

  • Stuart Eames: Speaking at the Call & Contact Centre Expo

    Stuart Eames
    Operational Improvement Manager for Waitrose

    Harnessing the Voice of the Employee to drive business innovation in Waitrose

  • Lyes Ouarti: Speaking at the Call & Contact Centre Expo

    Lyes Ouarti
    Cloud Solution Architect at Microsoft

    How Bots and Artificial Intelligence can help you boost your performance

  • Margriet Groenendijk: Speaking at the Call & Contact Centre Expo

    Margriet Groenendijk
    Developer Advocate at IBM Watson Data Platform

    The Convergence of Data Science and Software Development

  • Lisa Kelly & Roger Nunn: Speaking at the Call & Contact Centre Expo

    Lisa Kelly & Roger Nunn
    VP, Business Dev & EVP, Assessments & Solutions at Teleperformance

    What does the future of Contact Centres hold?

  • James Dodkins: Speaking at the Call & Contact Centre Expo

    James Dodkins
    BP Group

    Deliberate Culture

  • Dave Thomson: Speaking at the Call & Contact Centre Expo

    Dave Thomson
    Salesforce

    The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

  • Jeremy King: Speaking at the Call & Contact Centre Expo

    Jeremy King
    PCI Security Standards Council

    Protecting Telephone Based Card Payments

  • David Beard: Speaking at the Call and Contact Centre Expo

    David Beard
    CRM Principal at Sage

    Tips for Maximising Sales Effectiveness

  • Seema Menon: Speaking at the Call and Contact Centre Expo

    Seema Menon
    Director of Sales for Sony Pictures Networks

    Salesperson to Speaker

  • Rita Mokbel: Speaking at the Call and Contact Centre Expo

    Rita Mokbel
    Global Sales Manager for Ericsson

    Selling to the C-Suite: Strategic Relationship Building in the Boardroom

  • Sharen Murnaghan: Speaking at the Call and Contact Centre Expo

    Sharen Murnaghan
    #1 Global Sales at Hubspot

    How to transform your Sales Process to Inbound Sales

  • Gavin Ingham-ISM Fellow: Speaking at the Call and Contact Centre Expo

    Gavin Ingham-ISM Fellow
    Keynote Speaker for The Institute of Sales Management (ISM)

    Story Selling For Leaders. Elite communication strategies that influence and change minds

  • Tom Gatten: Speaking at the Call and Contact Centre Expo

    Tom Gatten
    GrowthIntel

    Adopting AI for B2B telemarketing: A case study with Vitality

  • Dan Disney: Speaking at the Call and Contact Centre Expo

    Dan Disney
    Owner at The Daily Sales

    How ANYONE Can Use Social Media to Sell

  • James Ski: Speaking at the Call and Contact Centre Expo

    James Ski
    Sales Confidence

    How to Hire, Onboard and Scale Your Sales Team

  • Chris Murray: Speaking at the Call and Contact Centre Expo

    Chris Murray
    Varda Kreuz Training

    5 Point Prospecting – Who to Call; When to Call Them; What to Say

  • Marcus Cauchi: Speaking at the Call and Contact Centre Expo

    Marcus Cauchi
    Sales Management Trainer at Sandler Training

    Why You Make Wrong Sales Hires & What Do They Cost

  • View All Speakers
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Media and Features

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  • Natterbox Limited: Exhibiting at The Call and Contact Centre Expo

    Natterbox Limited

    Stand No: 2251

  • Veritone: Exhibiting at The Call and Contact Centre Expo

    Veritone

    Stand No: 2432

  • PCI Pal UK Limited: Exhibiting at The Call and Contact Centre Expo

    PCI Pal UK Limited

    Stand No: 2182

  • Business Systems (UK) Ltd: Exhibiting at The Call and Contact Centre Expo

    Business Systems (UK) Ltd

    Stand No: 2500

  • Spitch: Exhibiting at The Call and Contact Centre Expo

    Spitch

    Stand No: 2222

  • Sesui - Cloud Communications: Exhibiting at The Call and Contact Centre Expo

    Sesui - Cloud Communications

    Stand No: 2326

  • News And Blogs

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    Medavie Blue Cross Leverages ProcedureFlow to Decrease Escalations to Tier Two by 50%

    Trust, privacy and compassion are all qualities that individuals and businesses…

    Hospitality conglomerate reduces cross- training time by 90% using ProcedureFlow

    As a crisp autumn falls over the east coast of North…

    Choosing between a cloud based or on premises secure payment solution

    Choosing whether cloud-based or on-premises secure payment solutions are best for…

    CREATING A STRONG CALL CENTRE LEARNING ENVIRONMENT

    You have assembled a great team of call centre agents with…