• Ground-Breaking New ideas
  • The World's Leading Suppliers Together Under 1 Roof
  • Expert Advice From Industry Leaders
  • Technology & Tools You've Never Seen Before!
KEY SHOW
SPONSORS:
Ring Central: Show Sponsors of the Call and Contact Centre Expo 8x8: Show Sponsors of the Call and Contact Centre Expo

Keynote Speakers

View All Speakers
  • Dr Nicola Millard: Speaking at the Call & Contact Centre Expo

    Dr Nicola Millard
    BT Global Services

    Botman vs. SuperAgent: how intelligent technologies will shape the future of the contact centre

  • Stuart Eames: Speaking at the Call & Contact Centre Expo

    Stuart Eames
    Operational Improvement Manager for Waitrose

    Harnessing the Voice of the Employee to drive business innovation in Waitrose

  • Georgine Owens: Speaking at the Call & Contact Centre Expo

    Georgine Owens
    Perform Group

    Supporting customers with robots-what does it mean?

  • Jeremy King: Speaking at the Call & Contact Centre Expo

    Jeremy King
    PCI Security Standards Council

    Protecting Telephone Based Card Payments

  • Dave Thomson: Speaking at the Call & Contact Centre Expo

    Dave Thomson
    Salesforce

    The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

  • Bob Stella: Speaking at the Call & Contact Centre Expo

    Bob Stella
    Head of Best Practice in Insight at The Forum

    Turning “change” into your engagement strategy

  • Jo Causon: Speaking at the Call & Contact Centre Expo

    Jo Causon
    Institute of Customer Service

    The state of customer satisfaction in the UK

  • Danny Singer: Speaking at the Call & Contact Centre Expo

    Danny Singer
    Noetica

    Responsible Outbound: Predictive Dialling with 0% Dropped Calls

  • Mark Oppermann: Speaking at the Call & Contact Centre Expo

    Mark Oppermann
    Webio

    AI, Chatbots & Conversational Messaging is the Future are you Ready?

  • Dr Ladan Baghai-Ravary: Speaking at the Call & Contact Centre Expo

    Dr Ladan Baghai-Ravary
    Aculab PLC

    VoiSentry: Flexible, Scalable, Speaker Verification with Integrated Multi-Factor Authentication.

  • View All Speakers
SHOW
SPONSORS:
CallPro CRM: Show Sponsors of the Call and Contact Centre Expo Genesys: Show Sponsors of the Call and Contact Centre Expo Aspect: Show Sponsors of the Call and Contact Centre Expo Avaya: Show Sponsors of the Call and Contact Centre Expo

Media and Features

View More
  • Loxysoft AB: Exhibiting at The Call and Contact Centre Expo

    Loxysoft AB

    Stand No: 2262

  • DIABOLOCOM: Exhibiting at The Call and Contact Centre Expo

    DIABOLOCOM

    Stand No: 2230

  • Exchange Communications: Exhibiting at The Call and Contact Centre Expo

    Exchange Communications

    Stand No: 2470

  • CallPage: Exhibiting at The Call and Contact Centre Expo

    CallPage

    Stand No: 2160

  • Lessonly: Exhibiting at The Call and Contact Centre Expo

    Lessonly

    Stand No: 2110

  • Dixa: Exhibiting at The Call and Contact Centre Expo

    Dixa

    Stand No: 2233

  • News And Blogs

    View More

    CREATING A STRONG CALL CENTRE LEARNING ENVIRONMENT

    You have assembled a great team of call centre agents with…

    SUCCESSFULLY LAUNCHING A CALL CENTRE – TOP 10 TIPS

    You have assembled a great team of call centre agents with…

    15 Contact Centre Predictions for 2018 and Beyond

    The constant rise of the digital age is forcing a vast…

    Contact Centres 2020: The Future of Contact Centre Solutions

    The key trends shaping the future of contact centre technology...…

    Some displayed speakers are from the co-located B2B Marketing expo 2017, many are returning to give similar talks at this event in 2018, with even more top names and hot topics added. The full 2018 speaker schedule will be released here shortly.