Serenova is one of the leading cloud contact centre vendors, a `challenger` in the latest Gartner Magic Quadrant, supporting multi-national customers such as Salesforce, Symantec, Uber, Laterooms, Just Eat and Pearson.
Serenova`s CxEngage platform is an AWS-based omni-channel contact centre application. There`s no hardware to deploy or software to download. You can select the customer interaction channels you`d like to add - voice, email, web chat, SMS, Twitter and Facebook - and route the interactions to agents via a modern agent desktop that we call Skylight.
It provides a single view of your customers; shows customer interaction history for all contact channels; and gives you rich MI across all channels for both real time and historic. Skylight also exists in `toolbar` form for customers that want to add the voice channel to CRM applications - with Salesforce and Zendesk currently supported, and others in future releases.
CxEngage is easy to scale up and down to suit your traffic peaks, and easy to deploy agents anywhere in the world with an internet connection - rolling into other countries is straightforward.
Telstrat, acquired by Serenova in 2017, is a WFO provider offering call and desktop recording, QM (evaluations, coaching, elearning), and speech analytics.
Tel: 020 3006 8280