CC4Skype, Omni Channel Contact Center Solution for Skype for Business, is certified by Microsoft and is natively integrated with Skype for Business and Teams.
All features are managed from one central administration tool and one client. The addition of extended Web Chat and Social Media features make CC4skype the most complete, versatile and flexible Omni Channel Solution in the Skype for Business Contact Center market today.
The powerful interactive routing engine, based on business rules, skill set and availability of the agent, is used for all channels; web chat, voice, Email and Social Media. With it, CC4skype provides the possibility to perform real-time web care, to elevate customer experience. Web care, and with-it customer self-service is the future of Customer Care. Therefore, providing excellent Omni Channel self-service will enable companies to transform customer contact experience.
Convince yourself, join us March 21st-22nd at the CCCE, London Excell on stand #2560 for a demo.
Tel: 0031 882 680 700