CIS designs, develops and markets multimedia recording and monitoring system with agent performance optimization solution for the global communication market.
Our software, Crystal Quality®, is a unified, web-based recording system for fixed and cellular calls, Skype for Business, screen, SMS, monitoring and verifications in real time. Our innovative, up-to-date call and screen recording solution is catered specifically to contact centers and is PCI-DSS compliant. It offers a comprehensive recording and monitoring solution to fit all types of environments and customer needs. From TDM to VoIP and cellular, from small contact centers through large, multi-site, multi-branch, high-end environments. From total recording to selective recording, you can easily deploy and configure your Crystal Quality® recorder to meet your exact business needs.
A powerful call center quality monitoring and management module enables you to score, evaluate and report agent behavior and performance in order to maximize the efficiency of your call center employees.
And with the agent application module, the system can collect additional business information directly from the employee desktop application screen.
So, choose us because we place our product quality, technical services and our integrity at the top of our agenda.