Augmented Visual-IVR, the unique way to digitize calls.
Discover how Dial Once reinvents customer care with its omnichannel Visual-IVR. Accessible from every point of contact (Call, Web, Messenger..), our Plug & Play solution improves CX, reduces handling costs and boosts digital transformation.
Dial Once redirects customer calls to an Intelligent Contact Hub which qualifies the request, promotes existing self-care content, offers the possibility to choose the right contact channel (chat, call-back, messenger..) and when required, transfers in live the context to the agent.
Deployed across every industry as Banking, Insurance, Utilities, Transports, Retail or Public sector, Dial Once solution fits with every market`s principal customers relationship solutions.