EscalateAI delivers hybrid chatbot, live chat on IBM Watson cost-effectively. It will quickly and inexpensively produce real savings around contact centre automation starting with the simple repetitive questions that are using up your agent's time. Using IBM Watson's Natural Language we offer your customers a human like interface and use Watson's ability to understand how confident an answer is and how satisfied a customer is to escalate to human when required.
We offer unbeatable value using our far shore chatbot development facility allowing you to start as small as you like and grow as your savings become evident. We start with small MVPs that are low cost and low risk and grow from there showing real ROI as we go.