Luware UK Limited
Luware is a leading provider of customer service platforms based on Microsoft Unified Communications.
Intelligent routing solutions that are deployed across all departments - from contact center right through to help desk - are our core competency.
Our solutions include communications channels such as chat, voice, video, e-mail, social media, and co-browsing, which can be enhanced with state-of-the-art technologies - including bots, artificial intelligence, WebRTC - and can easily be combined with third-party applications, such as CRM, ERP, and ticket systems.
Our products integrate natively with Skype for Business, can be used across all industries, are intuitive to operate, and feature impressive Swiss quality.
The portfolio is rounded out by a set of additional functions for Skype for Business, including compliance recording for all modalities, routing assistance systems with Boss/Secretary and BusyOnBusy features, as well as operator switchboards, enabling organizations to deploy the Microsoft Unified Communications solution as their sole communications platform.
Years of experience in analyzing processes in customer service, developing software, and managing projects, plus close cooperation with Microsoft and partner companies, enable us to successfully complete projects of all sizes and levels of complexity.