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Premier CX are Customer Experience and Communication experts. As an independent creative agency Premier CX succeeds in improving the way clients across the globe interact with their customers. We work across all contact centre touchpoints to create a great customer experience whether that is over the phone, online, via email, video, text, live-chat or by post.
Our award-winning, strategic approach seeks to streamline the way in which brands communicate with their customers, creating a seamless and positive experience that is at once creative, clear and on-brand. Our work has a direct, tangible impact on contact centre activity; driving sales and reducing overheads. Premier CX offers in-house solutions to create positive experience across channels.
From IVR design to In-queue & on-hold audio and targeted messaging; Premier CX helps streamline communication whilst maximising opportunity for upsell, cross sell and self-resolution of problems. Training contact centre agents and on-going support which is provided by Premier CX insures consistency in the way customers are dealt with.
Video is a powerful and growing media in which to communicate messages. Premier CX`s creative team are experts in the planning and execution video. Whether it`s a video providing instructions, promotional details or even just a creative brand video, Premier CX have the expertise in-house.
Offering end-to-end support Premier CX are experts in content design, copy writing and auditing to ensure that your readers are understanding and engaging with written communications.
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