Spectrum Solutions International
Spectrum Corporation is a leader in Unified Contact Centre Reporting (UCCR). UCCR is a process of extracting real time and historical data from contact centre applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact centre. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.
Spectrum`s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact centre reporting arena.