Synap, a powerful personalised Learning Management System for contact centres that simplify online learning to help you and your team learn more in less time. Synap offers formal and informal solutions for your call centres training requirements. Synap uses the science of spaced repetition to break down large amounts of content into short and impactful sessions for your employees to use. Our advanced Spaced Learning algorithms work in the background to deduce what areas each individual is weakest on and then create a personalised quiz to help them improve that score.
Synap can be used in many ways to hit quality targets including: improving knowledge transfer better employee onboarding, higher first call resolution rates, better staff retention, lower training costs and most importantly higher customer satisfaction. Synap is the tailored education platform that is easy to set up, and easy to use providing instant feedback for trainees and actionable insights for managers.
Tel: 0113 328 0533