Sytel Limited develops and supplies multimedia cloud contact centre solutions, for quick and easy deployment.
Sytel brings the same world class innovation to the multimedia contact centre that it used in developing its world leading AI Dialler.
All Sytel cloud components are secure, resilient and scale seamlessly from 5 agents to 10,000+, whether local, mobile or remote.
Not just call blending but full blending of all media types, for example inbound voice and email.
Open system with full range of APIs, such as https, restful and websockets, allowing easy integration of third-party software, CRMs and databases.
Fully multi-tenant and web-enabled.
Rich and flexible session routing.
Full support for social media platforms.
Powerful application support using Sytel Scripter. Can develop live agent scripts, wide range of IVR and robot scripts, including automation and workflow.
Platform will inter-work with and support any third-party AI or robot product.
Complete media stack allowing for instant switching of all sessions, whether voice, email, messaging or SMS.
Sytel is committed to supporting its customers 24/365.
Tel: +44 (0) 1296 381200