STAND NUMBER: 2122

Exhibiting at the Call & Contact Centre Expo

Talkative

Convert browsers into customers using chat, voice, video, and cobrowsing.

Talkative enables contact centre communications to be embedded within customer-facing websites, improving user experience while providing sales teams with critical data and tools to directly boost online revenues.

'Webcalling' allows website visitors to conveniently call a company within their website, with no phone or plugins required. These voice calls are intelligently routed to ring existing phones using innovative contact centre integration, leveraging your existing routing, reporting, and recording.

1 and 2-way video calling provides a personal touch in high value interactions and can be used to display products or troubleshoot customer issues.

Fully featured web chat can be escalated into voice, video, and cobrowsing to provide a flexible and seamless customer experience.

Cobrowsing allows agents to securely see, understand and solve customer issues in real time, working on any website. Agents can meaningfully reduce call times using powerful tools such as co-navigation, document share, form-fill, and annotation.

Interactions are correlated with online customer journeys to provide key data to sales & marketing teams, which can be tracked via Talkative or a Google Analytics integration. Agents have access to full customer website journey data on incoming calls, helping to reduce call times and drive upsell opportunities.

Talkative requires just 3 lines of code to add to any website.

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