Anywhere365, the largest native Skype for Business Contact Centre platform, has been developed by Workstreampeople.
Workstreampeople is a dialogue management solution provider that enriches communication with intelligence for the business enterprise. With Anywhere365 we provide organizations/businesses an intuitive, intelligent, data-driven unified contact center solution which helps to seamlessly manage dialogues of all modalities between clients, employees, groups, and partners spread across the globe.
Built natively for Microsoft Skype for Business and Lync, Anywhere365 drives dialogue management efficiency. Microsoft Skype for Business enables new forms of collaboration. Anywhere365 leverages the existing investment in Lync or Skype for Business to provide near turn-key dialogue management capabilities.
With Anywhere365, organizations are available 24/7 for their customers, through each channel. The solution provides intelligent communication and dialogue management tools, on-premise or in the cloud. Think of a wallboard for real-time conversations, CRM and back office integration and a social attendant which makes it possible to set up a reception facility by phone, chat, email and text from any location.
Front desk, customer service, sales teams and helpdesks can manage voice, (web) chats and queues from the application from one dashboard. Additionally Anywhere365 provides comprehensive reporting tools and intelligent functionality for enterprise contact centers including call recording and dialogue intelligence. Anywhere365 can be deployed as a contact center, service desk, global helpdesk, and boss/admin switch.
Please come and visit us at stand number 2346.