Masterclasses at the Call and Contact Centre Expo

Masterclasses

8x8 Speakers With Special Guests

8x8 provides Truly Unified Communications that radically empower over a million business users worldwide to drive exceptional customer experiences and business outcomes. 8x8 uniquely offers companies a single, seamless, easy-to-manage cloud communications, collaboration, and contact center solution with access to the organization’s most valuable data. 8x8 provides a single solution across voice, video, messaging, meetings and contact center together with actionable data that enables employees, partners and customers to work together more efficiently, innovate more regularly and solve problems more elegantly.

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Artificial Intelligence Masterclass

Artificial Intelligence: The Future of L&D:

L&D is currently at a crossroads and without the help of AI the chances of its survival are slim.

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Cloud Contact Centre Masterclass

Learn about the technology and process innovations helping the UK’s leading organisations streamline customer and workforce communication within a true cloud contact centre environment

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Content Guru Masterclass

Content Guru is a multi-award-winning cloud contact centre and customer engagement provider, operating across three core regions – Europe, North America and Asia-Pac. Its cloud communications technology, storm®, is identified by leading analysts of one of the world’s premier contact centre platforms, combining unrivalled scalability, fully-blended, omni-channel contact processing (including email, SMS, voice, WebRTC, Instant Messaging and social media) and integration to hundreds of third-party platforms.

Content Guru’s storm® platform enables organisations to deploy always-on, omni-channel Customer Engagement Hubs, converging multi-award-winning cloud contact centre capabilities with deep integration with virtually any third-party systems, including CRM, ERP and WFO. Customers and colleagues can engage at any time, from any place, and on the channels and devices they choose, with storm providing a consistent experience across every endpoint. Hundreds of the world’s largest organisations, such as G4S, Serco and the UK’s National Health Service (NHS), are powered by this technology, choosing storm for its unrivalled scalability, functional depth, and ability to integrate with any external system.

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Customer Experience Solutions Masterclass

Avaya is a global leader in the contact center market, offering highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, and compete more effectively.

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Difference Corporation Masterclass

As a leading expert in customer engagement solutions and services, Difference Corporation helps organisations meet the challenge of operating across multiple channels while offering consistently great customer service.

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