Content Guru Masterclass
Verint: Engagement Management Professional - Customer Engagement: Become an EM Professional
Verint explore the features and benefits of their EM Professional software and how this will be integrated with storm® communications.
The New WWW - Engage with Customers Whatever, Wherever, Whenever
An industry insider perspective on the current and future communications marketplace, and how you can stay ahead of the curve.
NHS: Patient Relationship Management - Transforming healthcare: storm® and the NHS
Explore the various ways in which storm is configured for various sectors and specifically, how it has revolutionised the NHS.
Work that FCR: Applied Analytics - Measuring Contact Centre Effectiveness
First Contact Resolution (FCR) rate is the defining metric of 2018. As customer behaviour evolves along with contact centre vendors offering a wider portfolio of customer engagement technologies, analytics will be central to driving continuous improvement.
The AAA of AI
Explore how artificial intelligence can be used in a contact centre to improve the customer journey. This session will focus on the augmentation of the customer experience, analysis of rich customer data, and the automation of digital interactions.
Keep Payments on Track - PCI: trainline Keep Payments on Track
Discover how trainline integrates PCI-compliant payments into their contact centre offering, giving customers multi-channel secure transactions.
The Customer Journey in the Age of Cloud - All Change: The Customer Journey in the Age of Cloud
Discover how National Rail Enquiries handles an average of 1.5 million journey enquiries every day with the storm platform.
Leverage your CRM to Supercharge Customer Experience - storm® in partnership with Serco: A case study
Learn how third party and on platform CRMs can be leveraged to supercharge your customer experience.
UK Power Networks Case Study: Empowering Customers - How storm Enhances Communications at UK Power Network - How storm Enhances Communications at UKPN
Discover how UKPN reduced repeat callers by 50% and handled over 1,000% normal contact levels seamlessly..
- 11:00 - Verint: Engagement Management Professional
- 12:00 - The New WWW
- 13:00 - NHS: Patient Relationship Management
- 14:00 - Work that FCR: Applied Analytics
- 15:00 - The AAA of AI
- 16:00 - Keep Payments on Track
- 11:00 - The Customer Journey in the Age of Cloud
- 12:00 - Leverage your CRM to Supercharge Customer Experience
- 13:00 - The AAA of AI
- 14:00 - UK Power Networks Case Study: Empowering Customers - How storm Enhances Communications at UK Power Network
- 15:00 - Work that FCR: Applied Analytics