The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

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    Partner Announcement: ISPA UK...

    We are delighted to announce our partnership with ISPA...

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    Forrester: Assess Customer Service Capabilities To...

    Delivering an excellent customer experience is necessary; believing it...

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    Partner Announcement: Loyalty Magazine...

    We are delighted to announce our partnership with Loyalty...

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    2019 is Going to Bring New...

    Living in a fast-changing world where technology seems to...

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    3 Ways to Win Your Customers'...

    Customer experience is the key differentiator and sets you...

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    Introducing to you the Customer &...

    We have a ton of exciting news in store...

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    What to consider before you offer...

    As companies expand their support operations to provide customer...

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    Zendesk Scores Highest for B2C in...

    Gartner predicts that by 2019, 85% of customer service...

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    Trends Shaping the Future of the...

    Based on 7 years of global research from 10...

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    3 Technologies at the Forefront of...

    As customer expectations continue their climb towards maximum ease...

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    PARTNER ANNOUNCEMENT: CONTACT CENTER WORLD...

    We are delighted to announce the renewal of our...

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    A Retailer's Guide to Getting Omnichannel...

    For Rapha, a sportswear brand that celebrates cycling, customer...

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    PARTNER ANNOUNCEMENT: UKCCF & CONTACT CENTRE...

    The UKCCF aims to provide a platform for call...

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    Find out how storm® helps NHS...

    The storm® team assisted NHS 111 London by helping...

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    Why you need omnichannel customer service ...

    Consumer behavior is evolving, thanks in large part to...

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    RingCentral supports rapid growth for Optimum...

    Optimum chose the RingCentral Office® and Contact Centre solution...

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    Can Data Mining Strengthen Your Customer...

    Your process will dictate your next steps towards improving...

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    Get More for Less: The Choice...

    Too much choice can be overwhelming, and many researchers...

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    Combine Data Security & Customer Service...

    Protecting customer data is a necessity, but this can...

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    How Texting Can Improve Your Customer...

    The fast nature of texting allows customers to feel...

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    How to Make Each Customer Feel...

    Creating a unified bond between brand and customer is...

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    ContactBabel: UK Customer Experience Survey...

    Survey respondents were asked to state the top three...

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    How To Improve Your Customer Experience ...

    It has been predicted that by the year 2020,...

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    Understand the Customer Journey Through Customer...

    All of us can claim to understand how our...

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    May 2018; how are our predictions...

    In December last year, we commented on how the...

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    Call and Contact Centre Expo; London...

    On March 21st and 22nd, the Call & Contact...

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    Why Invest in Sales Leadership?...

    Historically, there has also been an absence of high...

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    3 Fun Ways to Celebrate Sales...

    What fearless leader doesn't want to be adored by...

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    7 Tips for Getting the Most...

    Why is it that the benefits of such powerful...

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    Are you emotionally engaging your customers? ...

    Emotional engagement could take the form of Marketing towards...

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    10 (MORE) Ways to Boost the...

    The better you are at celebrating the successes, the...

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    Buying is About Thinking: How to...

    For a quick and simple way to get inside...

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    10 Ways to Boost the Productivity...

    The number one problem most sales reps face is...

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    Why Your Sales Training Isn’t Making...

    Too many sales leaders are wasting time and risking...

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    5 Great Tips for Value-Based...

    We live in an increasingly technologically-enabled world in which...

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    If you’re a Director shouldn’t you...

    Small businesses are the backbone of our economy. They're...

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    How to Increase Motivation without...

    Motivation is the backbone of employee success because people...

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    Sales Objections and How to Tackle...

    Handling sales objections is the key difference between average...

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    Disruption in Telesales Technology – SaaS...

    Time to Rethink Expensive Outbound Dialling Software...