Supporting customers with Robots- what does it mean?
More info about the panel session coming soon...
Georgina is hosting the session, facilitating discussion and is a well-known expert in her field. Georgina has spent the last 18 months, she has been immersed in leading-edge digital initiatives including Artificial Intelligence implementations and the challenges of evolving an organisation into a digital way of thinking.
Kobus served as a senior executive on many large BPO & Customer Service Outsourcing companies for 15 years, Kobus decided to start his own Customer Service Analytics and AI Advisory company. Using Analytics and Voice of the Customer Data, we can assist Top brands to improve service, based on customers preferences".
Jeff comes from a 25+ year career in human resource leadership experience, having worked in global roles with major consulting, investment banking and technology companies in the USA for 18 years and with hyper-growth tech start-up companies here in the UK for the last 13 years.
Mark is a thought leader and a regular speaker on where the Contact Centre market is going, the challenges brands will have to engage their new breed of clients and on how to meet their customer experience expectations.