Speakers

  • Dr Nicola Millard: Speaking at the Call and Contact Centre Expo

    Dr Nicola Millard
    BT Global Services

    Botman vs. SuperAgent: how intelligent technologies will shape the future of the contact centre

  • Ian Massingham: Speaking at the Call and Contact Centre Expo

    Ian Massingham
    Worldwide Lead, AWS Technical Evangelism at Amazon Web Services

    Serve Your Customers with Artificial Intelligence from the Cloud, Right Now!

  • John Able: Speaking at the Call and Contact Centre Expo

    John Able
    Head of Technology and Cloud for UK, Ireland and Israel at Oracle

    Knowing your customer and making data talk

  • Stuart Eames: Speaking at the Call and Contact Centre Expo

    Stuart Eames
    Operational Improvement Manager for Waitrose

    Harnessing the Voice of the Employee to drive business innovation in Waitrose

  • Lyes Ouarti: Speaking at the Call and Contact Centre Expo

    Lyes Ouarti
    Cloud Solution Architect at Microsoft

    How Bots and Artificial Intelligence can help you boost your performance

  • Margriet Groenendijk: Speaking at the Call and Contact Centre Expo

    Margriet Groenendijk
    Developer Advocate at IBM Watson Data Platform

    The Convergence of Data Science and Software Development

  • Lisa Kelly & Roger Nunn: Speaking at the Call and Contact Centre Expo

    Lisa Kelly & Roger Nunn
    VP, Business Dev & EVP, Assessments & Solutions at Teleperformance

    What does the future of Contact Centres hold?

  • James Dodkins: Speaking at the Call and Contact Centre Expo

    James Dodkins
    BP Group

    Deliberate Culture

  • Dave Thomson: Speaking at the Call and Contact Centre Expo

    Dave Thomson
    Salesforce

    The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

  • Jeremy King: Speaking at the Call and Contact Centre Expo

    Jeremy King
    PCI Security Standards Council

    Protecting Telephone Based Card Payments

  • Bob Stella: Speaking at the Call and Contact Centre Expo

    Bob Stella
    Head of Best Practice in Insight at The Forum

    Turning “change” into your engagement strategy

  • Georgine Owens: Speaking at the Call and Contact Centre Expo

    Georgine Owens
    Perform Group

    Supporting customers with robots-what does it mean?

  • Rick Kirkham: Speaking at the Call and Contact Centre Expo

    Rick Kirkham
    Customer Touch Point

    How To Influence Behaviour Within Customer Journeys

  • Jo Causon: Speaking at the Call and Contact Centre Expo

    Jo Causon
    Institute of Customer Service

    The state of customer satisfaction in the UK

  • Danny Singer: Speaking at the Call and Contact Centre Expo

    Danny Singer
    Noetica

    Responsible Outbound: Predictive Dialling with 0% Dropped Calls

  • Mark Oppermann: Speaking at the Call and Contact Centre Expo

    Mark Oppermann
    Webio

    AI, Chatbots & Conversational Messaging is the Future are you Ready?

  • Dr Ladan Baghai-Ravary: Speaking at the Call and Contact Centre Expo

    Dr Ladan Baghai-Ravary
    Aculab PLC

    VoiSentry: Flexible, Scalable, Speaker Verification with Integrated Multi-Factor Authentication.

  • Felix Winstone: Speaking at the Call and Contact Centre Expo

    Felix Winstone
    Talkative

    The end of phone numbers? Understanding website-based voice calling

  • Sam Boyle: Speaking at the Call and Contact Centre Expo

    Sam Boyle
    Inbenta

    Why your business needs an enterprise-class chatbot

  • Tony Smith: Speaking at the Call and Contact Centre Expo

    Tony Smith
    PCI Pal (U.K) Limited

    Compliance and the Contact Centre

  • Melissa Frost: Speaking at the Call and Contact Centre Expo

    Melissa Frost
    Premier CX

    YOU HAD ME AT HELLO: Emotion in an Automated World

  • Jonathan Sharp: Speaking at the Call and Contact Centre Expo

    Jonathan Sharp
    Britannic Technologies

    Connecting Digital Platforms & Multichannel into the Contact Centre with WebRTC

  • Simon Beeching: Speaking at the Call and Contact Centre Expo

    Simon Beeching
    Syntec CardEasy

    Securing card payments in call centres, whilst improving customer experience

  • Steve Walker: Speaking at the Call and Contact Centre Expo

    Steve Walker
    M12 Solutions Ltd

    Voice Enabling Web Sites

  • Richard Pennington: Speaking at the Call and Contact Centre Expo

    Richard Pennington
    4net Technologies Ltd

    The Changing Face of Customer Contact

  • Adam Samuels: Speaking at the Call and Contact Centre Expo

    Adam Samuels
    Diabolocom

    Leverage your customer data and offer a smarter Customer Experience!

  • Max Yoder: Speaking at the Call and Contact Centre Expo

    Max Yoder
    Lessonly

    Do Better Work

  • Micah Peterson: Speaking at the Call and Contact Centre Expo

    Micah Peterson
    ProcedureFlow

    Solving the Mystery - How To Make Your Agents Experts Faster

  • Dee Nilles: Speaking at the Call and Contact Centre Expo

    Dee Nilles
    GamEffective

    Why Gamification belongs in your Contact Centre!

  • Chris Dealy: Speaking at the Call and Contact Centre Expo

    Chris Dealy
    injixo

    Successfully implementing WFM in a busy contact centre: 12 top tips

  • Manveer Mangat: Speaking at the Call and Contact Centre Expo

    Manveer Mangat
    Sesui

    OMNICHANNEL – DOES IT NEED OMNIAGENTS, UNICORNS AND OTHER FANTASTICAL BEASTS?

  • David Mack: Speaking at the Call and Contact Centre Expo

    David Mack
    Maximum Network Solutions

    Would you buy your car from a Greengrocer?

  • Ian Moyse: Speaking at the Call and Contact Centre Expo

    Ian Moyse
    Natterbox Limited

    How to Exceed Customer Experience Demands in 2018

  • Jiggs O’Sullivan and Beverley McIntyre: Speaking at the Call and Contact Centre Expo

    Jiggs O’Sullivan and Beverley McIntyre
    GFM ClearComms

    OUTSOURCING VS. INSOURCING – THE PROS AND CONS YOU NEED TO KNOW

  • Brian Martin: Speaking at the Call and Contact Centre Expo

    Brian Martin
    Spitch

    2018 – The Year Of Regulation!

  • Ross Knap: Speaking at the Call and Contact Centre Expo

    Ross Knap
    CallPage

    How to increase inbound calls from website

  • Helen Beaumont Manahan: Speaking at the Call and Contact Centre Expo

    Helen Beaumont Manahan
    BPA Quality

    Latest trends in Quality and knowing what good looks like

  • Jonathan Anguelov: Speaking at the Call and Contact Centre Expo

    Jonathan Anguelov
    Co-founder & COO at Aircall

    Your Other Sales Team: Selling From the Support Desk

  • Matthew Bryars: Speaking at the Call and Contact Centre Expo

    Matthew Bryars
    Aeriandi

    Contact Centre Security and Compliance entirely from the Cloud

  • Tom Davies: Speaking at the Call and Contact Centre Expo

    Tom Davies
    Ultracomms

    Telephone payments - are you staying on the right side of the law?

  • Lynn Hunsaker: Speaking at the Call and Contact Centre Expo

    Lynn Hunsaker
    ClearAction Continuum

    How to Engage Upstream Functions to Increase Customer-Facing Value

  • Rob Scott: Speaking at the Call and Contact Centre Expo

    Rob Scott
    UC TODAY

    Down the Contact Centre Rabbit Hole - Vendor Analysis 2018

  • Jay Blazensky: Speaking at the Call and Contact Centre Expo

    Jay Blazensky
    VoiceBase

    Speech Analytics for the Cloud

  • Steve Prodger: Speaking at the Call and Contact Centre Expo

    Steve Prodger
    SmartAction

    Designing a Self-Service Strategy for a Seamless Customer Experience

  • Kobus van der Westhuizen: Speaking at the Call and Contact Centre Expo

    Kobus van der Westhuizen
    Genii AI & Analytics

    Ai applied: From Pain to Gain – A case study

  • Doug Whitaker,: Speaking at the Call and Contact Centre Expo

    Doug Whitaker,
    RingCentral

    Omnichannel Collaboration in the Cloud

  • Kris McKenzie: Speaking at the Call and Contact Centre Expo

    Kris McKenzie
    Calabrio

    Health of the Contact Centre; Well-being in a Customer-centric Era

  • Mashud Ahmed: Speaking at the Call and Contact Centre Expo

    Mashud Ahmed
    Puzzel

    Bridging the customer experience from Chatbot to human

  • Natalie Keightley: Speaking at the Call and Contact Centre Expo

    Natalie Keightley
    Avaya

    What does a Truly Exceptional Customer Experience mean?

  • Dr. James Gupta: Speaking at the Call and Contact Centre Expo

    Dr. James Gupta
    Synap

    How ‘Microtraining’ Helps Your Team Learn More in Less Time

  • Dr. Lisa N. Michaud: Speaking at the Call and Contact Centre Expo

    Dr. Lisa N. Michaud
    Aspect Software

    Why Contact Centres Need NLP Technologies

  • Carlos Vasconcelos: Speaking at the Call and Contact Centre Expo

    Carlos Vasconcelos
    Collab

    WHATSAPP with ASSISTED CHATBOTS – the driving forces of next generation contact centres.

  • Joshua March: Speaking at the Call and Contact Centre Expo

    Joshua March
    Conversocial

    The Future of Customer Service in the Era of Mobile Messaging and AI

  • Rosie Washbourne: Speaking at the Call and Contact Centre Expo

    Rosie Washbourne
    RMG

    The pros and cons of omni-channel, a moment of truth

  • Trevor Geraghty: Speaking at the Call and Contact Centre Expo

    Trevor Geraghty
    Difference Corporation

    Multi-channel Customer Engagement – we want it all and we want it now!

  • Brendan Dykes: Speaking at the Call and Contact Centre Expo

    Brendan Dykes
    Genesys

    Innovative & Disruptive Strategies in CX - The Digital Advantage – Disrupt the Disruptors

  • Sharon Maslyn: Speaking at the Call and Contact Centre Expo

    Sharon Maslyn
    8x8

    8x8 Live Customer Case Study, led by VP of Sales

  • Philipp Beck: Speaking at the Call and Contact Centre Expo

    Philipp Beck
    Luware AG

    Using Skype functionality with AI in customer service, possible?

  • Rolf Adamson: Speaking at the Call and Contact Centre Expo

    Rolf Adamson
    TDC/YouSee

    How high performance organisations increase CSAT while decrease costs