Speakers

  • Steven Jones: Speaking at the Call and Contact Centre Expo

    Steven Jones
    Gala Technology

    Fraud Free! Secure and compliant ‘Card not present’ payment solutions.

  • Paul White: Speaking at the Call and Contact Centre Expo

    Paul White
    IFS World

    The Future is Conversational AI, Are You Ready?

  • Ian Moyse: Speaking at the Call and Contact Centre Expo

    Ian Moyse
    Natterbox Ltd

    Delighting Expectant Customers

  • Dr Nicola Millard: Speaking at the Call and Contact Centre Expo

    Dr Nicola Millard
    BT Global Services

    Botman vs. SuperAgent: how intelligent technologies will shape the future of the contact centre

  • Sarah Masotti: Speaking at the Call and Contact Centre Expo

    Sarah Masotti
    Manager, Google Cloud Professional Services Consulting at Google

    Using the Right Technology & Culture to Unlock Innovation

  • Ian Massingham: Speaking at the Call and Contact Centre Expo

    Ian Massingham
    Worldwide Lead, AWS Technical Evangelism at Amazon Web Services

    Serve Your Customers with Artificial Intelligence from the Cloud, Right Now!

  • John Abel: Speaking at the Call and Contact Centre Expo

    John Abel
    Head of Technology and Cloud for UK, Ireland and Israel at Oracle

    Knowing your customer and making data talk

  • Stuart Eames: Speaking at the Call and Contact Centre Expo

    Stuart Eames
    Operational Improvement Manager for Waitrose

    Harnessing the Voice of the Employee to drive business innovation in Waitrose

  • Lyes Ouarti: Speaking at the Call and Contact Centre Expo

    Lyes Ouarti
    Cloud Solution Architect at Microsoft

    How Bots and Artificial Intelligence can help you boost your performance

  • Margriet Groenendijk: Speaking at the Call and Contact Centre Expo

    Margriet Groenendijk
    Developer Advocate at IBM Watson Data Platform

    The Convergence of Data Science and Software Development

  • Lisa Kelly & Roger Nunn: Speaking at the Call and Contact Centre Expo

    Lisa Kelly & Roger Nunn
    VP, Business Dev & EVP, Assessments & Solutions at Teleperformance

    What does the future of Contact Centres hold?

  • James Dodkins: Speaking at the Call and Contact Centre Expo

    James Dodkins
    BP Group

    Deliberate Culture

  • Dave Thomson: Speaking at the Call and Contact Centre Expo

    Dave Thomson
    Salesforce

    The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

  • John Finch: Speaking at the Call and Contact Centre Expo

    John Finch
    AVP of Contact Center Product Marketing at RingCentral

    Contact centre 2025: machines, millennials and mobility!

  • Nerys Corfield: Speaking at the Call and Contact Centre Expo

    Nerys Corfield
    Injection Consulting & Chair of DMA Contact Centre Council

    Will GDPR Impact Customer Experience?

  • Jeremy King: Speaking at the Call and Contact Centre Expo

    Jeremy King
    PCI Security Standards Council

    Protecting Telephone Based Card Payments

  • Bob Stella: Speaking at the Call and Contact Centre Expo

    Bob Stella
    Head of Best Practice in Insight at The Forum

    Turning “Change” into your Engagement Strategy

  • Georgina Owens: Speaking at the Call and Contact Centre Expo

    Georgina Owens
    Perform Group

    Supporting Customers with Robots - What Does it Mean?

  • Rick Kirkham: Speaking at the Call and Contact Centre Expo

    Rick Kirkham
    Customer Touch Point

    How To Influence Behaviour Within Customer Journeys

  • Jo Causon: Speaking at the Call and Contact Centre Expo

    Jo Causon
    Institute of Customer Service

    The state of customer satisfaction in the UK

  • Danny Singer: Speaking at the Call and Contact Centre Expo

    Danny Singer
    Noetica

    Responsible Outbound: Predictive Dialling with 0% Dropped Calls

  • Mark Oppermann: Speaking at the Call and Contact Centre Expo

    Mark Oppermann
    Webio

    AI, Chatbots & Conversational Messaging is the Future are you Ready?

  • Dr Ladan Baghai-Ravary: Speaking at the Call and Contact Centre Expo

    Dr Ladan Baghai-Ravary
    Aculab PLC

    Ultimate Voice-Based Security: Speaker Verification and Multi-Factor Authentication

  • Felix Winstone: Speaking at the Call and Contact Centre Expo

    Felix Winstone
    Talkative

    The End of Phone Numbers? Understanding Website-Based Voice Calling

  • Sam Boyle: Speaking at the Call and Contact Centre Expo

    Sam Boyle
    Inbenta

    Why your business needs an enterprise-class chatbot

  • Tony Smith: Speaking at the Call and Contact Centre Expo

    Tony Smith
    PCI Pal (U.K) Limited

    Compliance and the Contact Centre

  • Melissa Frost: Speaking at the Call and Contact Centre Expo

    Melissa Frost
    Premier CX

    YOU HAD ME AT HELLO: Emotion in an Automated World

  • Jonathan Sharp: Speaking at the Call and Contact Centre Expo

    Jonathan Sharp
    Britannic Technologies

    Connecting Digital Platforms & Multichannel into the Contact Centre with WebRTC

  • Simon Beeching: Speaking at the Call and Contact Centre Expo

    Simon Beeching
    Syntec CardEasy

    Securing card payments in call centres, whilst improving customer experience

  • Steve Walker: Speaking at the Call and Contact Centre Expo

    Steve Walker
    M12 Solutions Ltd

    Using Analytics to Combat Fraud

  • Richard Pennington: Speaking at the Call and Contact Centre Expo

    Richard Pennington
    4net Technologies Ltd

    The Changing Face of Customer Contact

  • Adam Samuels: Speaking at the Call and Contact Centre Expo

    Adam Samuels
    Diabolocom

    Leverage Your Customer Data and Offer a Smarter Customer Experience!

  • Max Yoder: Speaking at the Call and Contact Centre Expo

    Max Yoder
    Lessonly

    Do Better Work

  • Micah Peterson: Speaking at the Call and Contact Centre Expo

    Micah Peterson
    ProcedureFlow

    Solving the Mystery - How To Make Your Agents Experts Faster

  • Dee Nilles: Speaking at the Call and Contact Centre Expo

    Dee Nilles
    GamEffective

    Why Gamification Belongs in your Contact Centre!

  • Chris Dealy: Speaking at the Call and Contact Centre Expo

    Chris Dealy
    Injixo

    Successfully Implementing WFM in a Busy Contact Centre: 12 Top Tips

  • Manveer Mangat: Speaking at the Call and Contact Centre Expo

    Manveer Mangat
    Sesui

    OMNICHANNEL – DOES IT NEED OMNIAGENTS, UNICORNS AND OTHER FANTASTICAL BEASTS?

  • James Wood: Speaking at the Call and Contact Centre Expo

    James Wood
    Maximum Network Solutions

    Would you buy your car from a Greengrocer?

  • Jiggs O’Sullivan and Beverley McIntyre: Speaking at the Call and Contact Centre Expo

    Jiggs O’Sullivan and Beverley McIntyre
    GFM ClearComms

    OUTSOURCING VS. INSOURCING – THE PROS AND CONS YOU NEED TO KNOW

  • Brian Martin: Speaking at the Call and Contact Centre Expo

    Brian Martin
    Spitch

    2018 – The Year Of Regulation!

  • Mateusz Ossowski: Speaking at the Call and Contact Centre Expo

    Mateusz Ossowski
    CallPage

    How to increase inbound calls from website

  • Helen Beaumont Manahan: Speaking at the Call and Contact Centre Expo

    Helen Beaumont Manahan
    BPA Quality

    Latest trends in Quality and knowing what good looks like

  • Jonathan Anguelov: Speaking at the Call and Contact Centre Expo

    Jonathan Anguelov
    Co-founder & COO at Aircall

    Your Other Sales Team: Selling From the Support Desk

  • Matthew Bryars: Speaking at the Call and Contact Centre Expo

    Matthew Bryars
    Aeriandi

    Contact Centre Security and Compliance entirely from the Cloud

  • Tom Davies: Speaking at the Call and Contact Centre Expo

    Tom Davies
    Ultracomms

    Telephone payments - are you staying on the right side of the law?

  • Lynn Hunsaker: Speaking at the Call and Contact Centre Expo

    Lynn Hunsaker
    ClearAction Continuum

    How to Engage Upstream Functions to Increase Customer-Facing Value

  • Jay Blazensky: Speaking at the Call and Contact Centre Expo

    Jay Blazensky
    VoiceBase

    Speech Analytics for the Cloud

  • Steve Prodger: Speaking at the Call and Contact Centre Expo

    Steve Prodger
    SmartAction

    Designing a Self-Service Strategy for a Seamless Customer Experience

  • Kobus van der Westhuizen: Speaking at the Call and Contact Centre Expo

    Kobus van der Westhuizen
    Genii AI & Analytics

    Ai applied: From Pain to Gain – A case study

  • Doug Whitaker,: Speaking at the Call and Contact Centre Expo

    Doug Whitaker,
    RingCentral

    Omnichannel Collaboration in the Cloud

  • Kris McKenzie: Speaking at the Call and Contact Centre Expo

    Kris McKenzie
    Calabrio

    Driving the business of change with contact centres

  • Mashud Ahmed: Speaking at the Call and Contact Centre Expo

    Mashud Ahmed
    Puzzel

    Bridging the customer experience from Chatbot to human

  • Natalie Keightley: Speaking at the Call and Contact Centre Expo

    Natalie Keightley
    Avaya

    What does a Truly Exceptional Customer Experience mean?

  • Dr. James Gupta: Speaking at the Call and Contact Centre Expo

    Dr. James Gupta
    Synap

    How ‘Microtraining’ Helps Your Team Learn More in Less Time

  • Dr. Lisa N. Michaud: Speaking at the Call and Contact Centre Expo

    Dr. Lisa N. Michaud
    Aspect Software

    Why Contact Centres Need NLP Technologies

  • Carlos Vasconcelos: Speaking at the Call and Contact Centre Expo

    Carlos Vasconcelos
    Collab

    WhatsApp with Assisted Chatbots – The Driving Forces of Next Generation Contact Centres

  • Joshua March: Speaking at the Call and Contact Centre Expo

    Joshua March
    Conversocial

    The Future of Customer Service in the Era of Mobile Messaging and AI

  • Rosie Washbourne: Speaking at the Call and Contact Centre Expo

    Rosie Washbourne
    RMG

    The pros and cons of omni-channel, a moment of truth

  • Trevor Geraghty: Speaking at the Call and Contact Centre Expo

    Trevor Geraghty
    Difference Corporation

    Multi-channel Customer Engagement – we want it all and we want it now!

  • Richard McCrossan: Speaking at the Call and Contact Centre Expo

    Richard McCrossan
    Genesys

    Unveil the Sales & Marketing CX blind spot - Maximise the lifetime value of your customer relationships!

  • Sharon Maslyn: Speaking at the Call and Contact Centre Expo

    Sharon Maslyn
    8x8

    8x8 Live Customer Case Study, led by VP of Sales

  • Philipp Beck: Speaking at the Call and Contact Centre Expo

    Philipp Beck
    Luware AG

    Using Skype functionality with AI in customer service, possible?

  • Rolf Adamson: Speaking at the Call and Contact Centre Expo

    Rolf Adamson
    TDC/YouSee

    How high performance organisations increase CSAT while decrease costs

  • Mike Babalola: Speaking at the Call and Contact Centre Expo

    Mike Babalola
    4net Technologies Ltd

    Transformation through innovation – Innovative solutions for today’s challenges

  • Debbie Barrow: Speaking at the Call and Contact Centre Expo

    Debbie Barrow
    Virada Training

    Words to Influence Difficult Customers

  • Adrien Lesage: Speaking at the Call and Contact Centre Expo

    Adrien Lesage
    Dial Once

    Augmented Visual-IVR, the unique way to digitize calls

  • Thomas John: Speaking at the Call and Contact Centre Expo

    Thomas John
    Five9 Inc,

    The Contact Centre of today - Customer Engagement in a Mobile World

  • Ashley Burton: Speaking at the Call and Contact Centre Expo

    Ashley Burton
    Eckoh

    Multi-channel or multi-flannel? Stop frustrating and start delighting your customers

  • Daniel Graham: Speaking at the Call and Contact Centre Expo

    Daniel Graham
    On Brand

    Why do you make it so difficult to speak to you?

  • Alan Watson: Speaking at the Call and Contact Centre Expo

    Alan Watson
    Semafone

    Customers Love to talk - Make Sure You are Keeping Them Safe

  • Mark Walton: Speaking at the Call and Contact Centre Expo

    Mark Walton
    Arise Virtual Solutions

    Carnival & Arise: Value add of Home Working: A Virtual Workforce

  • Louisa Smythe: Speaking at the Call and Contact Centre Expo

    Louisa Smythe
    Tenfold

    Building & Optimizing your Customer Engagement Hub for GDPR

  • Concetta Balestra Fagan, Ph.D: Speaking at the Call and Contact Centre Expo

    Concetta Balestra Fagan, Ph.D
    Interactions

    Designing customer interaction experiences from the consumer point of view.

  • Mark Ashton: Speaking at the Call and Contact Centre Expo

    Mark Ashton
    ServiceNow

    Beyond CRM: Rethinking Customer Service

  • Philip Cochrane: Speaking at the Call and Contact Centre Expo

    Philip Cochrane
    Dunelm

    The Dunelm Journey to CX Excellence

  • Nick Holland & Lisa Clark: Speaking at the Call and Contact Centre Expo

    Nick Holland & Lisa Clark
    8x8

    8x8 Live Customer Case Study, Led by VP of Sales

  • Charles Alwyin: Speaking at the Call and Contact Centre Expo

    Charles Alwyin
    8x8

    Cloud Contact Centre - What’s Next?

  • Brendan Dykes: Speaking at the Call and Contact Centre Expo

    Brendan Dykes
    Genesys

    Innovative & Disruptive Strategies in CX