The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

  • Angela Bos: Speaking at the Call and Contact Centre Expo

    Angela Bos

    Technology Specialist - Microsoft


    Intelligence in the Modern Workplace

  • Dr Nicola Millard: Speaking at the Call and Contact Centre Expo

    Dr Nicola Millard

    Head of Customer Insight & Futures - BT


    Chat, Tap, Talk: Trends shaping the future of the contact centre.

  • Steven Jones: Speaking at the Call and Contact Centre Expo

    Steven Jones

    Gala Technology


    Fraud Free! Secure and compliant ‘Card not present’ payment solutions.

  • Paul White: Speaking at the Call and Contact Centre Expo

    Paul White

    IFS World


    The Future is Conversational AI, Are You Ready?

  • Ian Moyse: Speaking at the Call and Contact Centre Expo

    Ian Moyse

    Natterbox Ltd


    What Does It Take to Delight the 2020 Customer?

  • Ian Colville: Speaking at the Call and Contact Centre Expo

    Ian Colville

    Aculab PLC


    Deploying flexible, scalable, speaker verification with integrated multi-factor authentication

  • Danny Singer: Speaking at the Call and Contact Centre Expo

    Danny Singer

    Noetica


    LPD™ - Reinventing Answer Machine Detection for the age of AI

  • Sarah Masotti: Speaking at the Call and Contact Centre Expo

    Sarah Masotti

    Manager, Google Cloud Professional Services Consulting at Google


    Using the Right Technology & Culture to Unlock Innovation

  • Ian Massingham: Speaking at the Call and Contact Centre Expo

    Ian Massingham

    Worldwide Lead, AWS Technical Evangelism at Amazon Web Services


    Serve Your Customers with Artificial Intelligence from the Cloud, Right Now!

  • John Abel: Speaking at the Call and Contact Centre Expo

    John Abel

    Head of Technology and Cloud for UK, Ireland and Israel at Oracle


    Knowing your customer and making data talk

  • Stuart Eames: Speaking at the Call and Contact Centre Expo

    Stuart Eames

    Operational Improvement Manager for Waitrose


    Harnessing the Voice of the Employee to drive business innovation in Waitrose

  • Lyes Ouarti: Speaking at the Call and Contact Centre Expo

    Lyes Ouarti

    Cloud Solution Architect at Microsoft


    How Bots and Artificial Intelligence can help you boost your performance

  • Margriet Groenendijk: Speaking at the Call and Contact Centre Expo

    Margriet Groenendijk

    Developer Advocate at IBM Watson Data Platform


    The Convergence of Data Science and Software Development

  • Lisa Kelly & Roger Nunn: Speaking at the Call and Contact Centre Expo

    Lisa Kelly & Roger Nunn

    VP, Business Dev & EVP, Assessments & Solutions at Teleperformance


    What does the future of Contact Centres hold?

  • James Dodkins: Speaking at the Call and Contact Centre Expo

    James Dodkins

    BP Group


    Deliberate Culture

  • Dave Thomson: Speaking at the Call and Contact Centre Expo

    Dave Thomson

    Salesforce


    The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

  • John Finch: Speaking at the Call and Contact Centre Expo

    John Finch

    AVP of Contact Center Product Marketing at RingCentral


    Contact centre 2025: machines, millennials and mobility!

  • Nerys Corfield: Speaking at the Call and Contact Centre Expo

    Nerys Corfield

    Injection Consulting & Chair of DMA Contact Centre Council


    Will GDPR Impact Customer Experience?

  • Jeremy King: Speaking at the Call and Contact Centre Expo

    Jeremy King

    PCI Security Standards Council


    Protecting Telephone Based Card Payments

  • Bob Stella: Speaking at the Call and Contact Centre Expo

    Bob Stella

    Head of Best Practice in Insight at The Forum


    Turning “Change” into your Engagement Strategy

  • Georgina Owens: Speaking at the Call and Contact Centre Expo

    Georgina Owens

    Perform Group


    Supporting Customers with Robots - What Does it Mean?

  • Rick Kirkham: Speaking at the Call and Contact Centre Expo

    Rick Kirkham

    Customer Touch Point


    How To Influence Behaviour Within Customer Journeys

  • Jo Causon: Speaking at the Call and Contact Centre Expo

    Jo Causon

    Institute of Customer Service


    The state of customer satisfaction in the UK

  • Mark Oppermann: Speaking at the Call and Contact Centre Expo

    Mark Oppermann

    Webio


    AI, Chatbots & Conversational Messaging is the Future are you Ready?

  • Dr Ladan Baghai-Ravary: Speaking at the Call and Contact Centre Expo

    Dr Ladan Baghai-Ravary

    Aculab PLC


    Ultimate Voice-Based Security: Speaker Verification and Multi-Factor Authentication

  • Felix Winstone: Speaking at the Call and Contact Centre Expo

    Felix Winstone

    Talkative


    The End of Phone Numbers? Understanding Website-Based Voice Calling

  • Sam Boyle: Speaking at the Call and Contact Centre Expo

    Sam Boyle

    Inbenta


    Why your business needs an enterprise-class chatbot

  • Tony Smith: Speaking at the Call and Contact Centre Expo

    Tony Smith

    PCI Pal (U.K) Limited


    Compliance and the Contact Centre

  • Melissa Frost: Speaking at the Call and Contact Centre Expo

    Melissa Frost

    Premier CX


    YOU HAD ME AT HELLO: Emotion in an Automated World

  • Jonathan Sharp: Speaking at the Call and Contact Centre Expo

    Jonathan Sharp

    Britannic Technologies


    Connecting Digital Platforms & Multichannel into the Contact Centre with WebRTC

  • Simon Beeching: Speaking at the Call and Contact Centre Expo

    Simon Beeching

    Syntec CardEasy


    Securing card payments in call centres, whilst improving customer experience

  • Steve Walker: Speaking at the Call and Contact Centre Expo

    Steve Walker

    M12 Solutions Ltd


    Using Analytics to Combat Fraud

  • Richard Pennington: Speaking at the Call and Contact Centre Expo

    Richard Pennington

    4net Technologies Ltd


    The Changing Face of Customer Contact

  • Adam Samuels: Speaking at the Call and Contact Centre Expo

    Adam Samuels

    Diabolocom


    Leverage Your Customer Data and Offer a Smarter Customer Experience!

  • Max Yoder: Speaking at the Call and Contact Centre Expo

    Max Yoder

    Lessonly


    Do Better Work

  • Micah Peterson: Speaking at the Call and Contact Centre Expo

    Micah Peterson

    ProcedureFlow


    Solving the Mystery - How To Make Your Agents Experts Faster

  • Dee Nilles: Speaking at the Call and Contact Centre Expo

    Dee Nilles

    GamEffective


    Why Gamification Belongs in your Contact Centre!

  • Chris Dealy: Speaking at the Call and Contact Centre Expo

    Chris Dealy

    Injixo


    Successfully Implementing WFM in a Busy Contact Centre: 12 Top Tips

  • Manveer Mangat: Speaking at the Call and Contact Centre Expo

    Manveer Mangat

    Sesui


    OMNICHANNEL – DOES IT NEED OMNIAGENTS, UNICORNS AND OTHER FANTASTICAL BEASTS?

  • James Wood: Speaking at the Call and Contact Centre Expo

    James Wood

    Maximum Network Solutions


    Would you buy your car from a Greengrocer?

  • Jiggs O’Sullivan and Beverley McIntyre: Speaking at the Call and Contact Centre Expo

    Jiggs O’Sullivan and Beverley McIntyre

    GFM ClearComms


    OUTSOURCING VS. INSOURCING – THE PROS AND CONS YOU NEED TO KNOW

  • Brian Martin: Speaking at the Call and Contact Centre Expo

    Brian Martin

    Spitch


    2018 – The Year Of Regulation!

  • Mateusz Ossowski: Speaking at the Call and Contact Centre Expo

    Mateusz Ossowski

    CallPage


    How to increase inbound calls from website

  • Helen Beaumont Manahan: Speaking at the Call and Contact Centre Expo

    Helen Beaumont Manahan

    BPA Quality


    Latest trends in Quality and knowing what good looks like

  • Jonathan Anguelov: Speaking at the Call and Contact Centre Expo

    Jonathan Anguelov

    Co-founder & COO - Co-founder & COO at Aircall


    Your Other Sales Team: Selling From the Support Desk

  • Matthew Bryars: Speaking at the Call and Contact Centre Expo

    Matthew Bryars

    Aeriandi


    Contact Centre Security and Compliance entirely from the Cloud

  • Tom Davies: Speaking at the Call and Contact Centre Expo

    Tom Davies

    Ultracomms


    Telephone payments - are you staying on the right side of the law?

  • Lynn Hunsaker: Speaking at the Call and Contact Centre Expo

    Lynn Hunsaker

    ClearAction Continuum


    How to Engage Upstream Functions to Increase Customer-Facing Value

  • Jay Blazensky: Speaking at the Call and Contact Centre Expo

    Jay Blazensky

    VoiceBase


    Speech Analytics for the Cloud

  • Steve Prodger: Speaking at the Call and Contact Centre Expo

    Steve Prodger

    SmartAction


    Designing a Self-Service Strategy for a Seamless Customer Experience

  • Kobus van der Westhuizen: Speaking at the Call and Contact Centre Expo

    Kobus van der Westhuizen

    Genii AI & Analytics


    Ai applied: From Pain to Gain – A case study

  • Doug Whitaker,: Speaking at the Call and Contact Centre Expo

    Doug Whitaker,

    RingCentral


    Omnichannel Collaboration in the Cloud

  • Kris McKenzie: Speaking at the Call and Contact Centre Expo

    Kris McKenzie

    Calabrio


    Driving the business of change with contact centres

  • Mashud Ahmed: Speaking at the Call and Contact Centre Expo

    Mashud Ahmed

    Puzzel


    Bridging the customer experience from Chatbot to human

  • Natalie Keightley: Speaking at the Call and Contact Centre Expo

    Natalie Keightley

    Avaya


    What does a Truly Exceptional Customer Experience mean?

  • Dr. James Gupta: Speaking at the Call and Contact Centre Expo

    Dr. James Gupta

    Synap


    How ‘Microtraining’ Helps Your Team Learn More in Less Time

  • Dr. Lisa N. Michaud: Speaking at the Call and Contact Centre Expo

    Dr. Lisa N. Michaud

    Aspect Software


    Why Contact Centres Need NLP Technologies

  • Carlos Vasconcelos: Speaking at the Call and Contact Centre Expo

    Carlos Vasconcelos

    Collab


    WhatsApp with Assisted Chatbots – The Driving Forces of Next Generation Contact Centres

  • Joshua March: Speaking at the Call and Contact Centre Expo

    Joshua March

    Conversocial


    The Future of Customer Service in the Era of Mobile Messaging and AI

  • Rosie Washbourne: Speaking at the Call and Contact Centre Expo

    Rosie Washbourne

    RMG


    The pros and cons of omni-channel, a moment of truth

  • Trevor Geraghty: Speaking at the Call and Contact Centre Expo

    Trevor Geraghty

    Difference Corporation


    Multi-channel Customer Engagement – we want it all and we want it now!

  • Richard McCrossan: Speaking at the Call and Contact Centre Expo

    Richard McCrossan

    Genesys


    Unveil the Sales & Marketing CX blind spot - Maximise the lifetime value of your customer relationships!

  • Sharon Maslyn: Speaking at the Call and Contact Centre Expo

    Sharon Maslyn

    8x8


    8x8 Live Customer Case Study, led by VP of Sales

  • Philipp Beck: Speaking at the Call and Contact Centre Expo

    Philipp Beck

    Luware AG


    Using Skype functionality with AI in customer service, possible?

  • Rolf Adamson: Speaking at the Call and Contact Centre Expo

    Rolf Adamson

    TDC/YouSee


    How high performance organisations increase CSAT while decrease costs

  • Mike Babalola: Speaking at the Call and Contact Centre Expo

    Mike Babalola

    4net Technologies Ltd


    Transformation through innovation – Innovative solutions for today’s challenges

  • Debbie Barrow: Speaking at the Call and Contact Centre Expo

    Debbie Barrow

    Virada Training


    Words to Influence Difficult Customers

  • Adrien Lesage: Speaking at the Call and Contact Centre Expo

    Adrien Lesage

    Dial Once


    Augmented Visual-IVR, the unique way to digitize calls

  • Thomas John: Speaking at the Call and Contact Centre Expo

    Thomas John

    Five9 Inc,


    The Contact Centre of today - Customer Engagement in a Mobile World

  • Ashley Burton: Speaking at the Call and Contact Centre Expo

    Ashley Burton

    Eckoh


    Multi-channel or multi-flannel? Stop frustrating and start delighting your customers

  • Daniel Graham: Speaking at the Call and Contact Centre Expo

    Daniel Graham

    On Brand


    Why do you make it so difficult to speak to you?

  • Alan Watson: Speaking at the Call and Contact Centre Expo

    Alan Watson

    Semafone


    Customers Love to talk - Make Sure You are Keeping Them Safe

  • Mark Walton: Speaking at the Call and Contact Centre Expo

    Mark Walton

    Arise Virtual Solutions


    Carnival & Arise: Value add of Home Working: A Virtual Workforce

  • Louisa Smythe: Speaking at the Call and Contact Centre Expo

    Louisa Smythe

    Tenfold


    Building & Optimizing your Customer Engagement Hub for GDPR

  • Concetta Balestra Fagan, Ph.D: Speaking at the Call and Contact Centre Expo

    Concetta Balestra Fagan, Ph.D

    Interactions


    Designing customer interaction experiences from the consumer point of view.

  • Mark Ashton: Speaking at the Call and Contact Centre Expo

    Mark Ashton

    ServiceNow


    Beyond CRM: Rethinking Customer Service

  • Philip Cochrane: Speaking at the Call and Contact Centre Expo

    Philip Cochrane

    Dunelm


    The Dunelm Journey to CX Excellence

  • Nick Holland & Lisa Clark: Speaking at the Call and Contact Centre Expo

    Nick Holland & Lisa Clark

    8x8


    8x8 Live Customer Case Study, Led by VP of Sales

  • Charles Alwyin: Speaking at the Call and Contact Centre Expo

    Charles Alwyin

    8x8


    Cloud Contact Centre - What’s Next?

  • Brendan Dykes: Speaking at the Call and Contact Centre Expo

    Brendan Dykes

    Genesys


    Innovative & Disruptive Strategies in CX