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27 & 28 MARCH 2019


Jonathan Sharp: Speaking at the Call and Contact Centre Expo

Jonathan Sharp

Britannic Technologies

How Digital Transformation Reduces Costs & Improves Customer Experience

Customer Experience is a board priority and differentiator. The challenge is how to implement flexible and adaptive solutions that meet ever changing customer expectations and operational requirements.

Learn how emerging digital technologies can transform your contact centre into a customer experience powerhouse, whilst reducing costs! We’ll show you how to increase efficiency, introduce automation, reduce cost to serve, personalise interaction and embark upon an attainable evolutionary journey of Digital Transformation.

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