Alan Watson has been manager of Semafone’s pre-sales team since December 2012. His team provides pre-sales consultancy and technical advice to customers throughout the sales process, advising contact centres how to take their card payment environment out of scope for PCI DSS regulations.
Prior to joining Semafone, Alan spent seven years at Avaya as a system engineer, where he worked on large, complex multi- national design projects across multiple industry verticals. Alan has specialist expertise in various technical areas including contact centres, web services and PCI DSS solutions.
Customers Love to talk - Make Sure You are Keeping Them Safe
"If you are taking payments over the phone how secure are they? Are you compliant with the PCI DSS & GDPR or does the cost of securing all those IT systems put you off? Attend this Semafone session and find out how you can achieve long term PCI DSS compliance both quickly and cost effectively and improve contact centre KPIs including FCR, AHT and customer experience at the same time."