The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

Alex Allan: Speaking at the Call and Contact Centre Expo

Alex Allan

Business Systems UK

The Future of Workforce Blending

‘Blending’ front and back office operations using workforce optimisation techniques should be a priority for all customer-facing businesses. However, optimisation technology is still the preserve of the front office (contact centre) alone – this seminar provides practical suggestions on how contact centre optimisation processes can be introduced into the back office to improve the customer experience and shows why businesses should optimise resources, no matter where they sit in the workflow.

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