Ashley joined Eckoh’s contact centre in 1999 and over the last 18 years has worked in a variety of roles including project management, business analysis, data warehousing and mobile application development before becoming Head of Product. Ashley is passionate about identifying emerging technology and applying it to contact centres to improve customer experiences and deliver outstanding engagement and trust.
Multi-channel or multi-flannel? Stop frustrating and start delighting your customers
Struggling to create seamless Multi or Omni-Channel customer experiences? We’ve found that there’s more multi-flannel out there rather than multi-channel preventing you from introducing technologies such as AI and Chatbots into your roadmap. Join us to discover how to break through the ‘flannel’ and stop frustrating your customers. Delight them instead with IVR, natural language self-service, live help and automation and secure payments, delivered seemlessly through a customer experience portal.