Head of Best Practice in Insight at The Forum
Bob has recently joined The Forum following a dedicated career in customer service through which he has supported a wide array of companies; from the global, multisite, multinational to the local two-seater operation.
Though he specialised in operational planning, his personal brand is to “foster efficient environments where engaged people deliver extraordinary service” as recognised by the innovation award his L&G team collected in early 2017.
Most recently Bob has been focussing his creative skills on disrupting internal processes and assumptions, using insight from seemingly unrelated disciplines, such as psychology, game development, crowdfunding and the gig economy, to improve and transform the effectiveness and engagement of Change in our industry.
Turning “change” into your engagement strategy
In this whistle-stop tour of change management, he exposes his core approach and some of the methodologies he has adopted through the years to make it happen. If you are interested in Gamification, Behavioural Economics or how to get people to talk to their future selves, this is a talk you can’t afford to miss.