Carlos Vasconcelos


Carlos is a Senior Marketing/Business Development leader with 20 years global experience in the Call & Contact Center Industry. This experience has been gained across a diverse range of products including Next Generation Contact Center, Workforce Optimization and Gamification, both On-Prem and Cloud.
In this role of leveraging the global reach of Collab, Carlos has been a speaker at events in +30 countries. Also, Carlos has a Master’s Degree in Computer Engineering – Instituto Superior Tecnico of Lisbon.

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WhatsApp with Assisted Chatbots – The Driving Forces of Next Generation Contact Centres

Launch your next-gen contact centre in the cloud – with voice, video, facebook, WhatsApp, emails and chatbots. How to train a chatbot? How to seamless combine humans and machines in customer journeys? Why consider WhatsApp? In this seminar, we will debate what are the main vectors for digital transformation in cloud-based contact centres. Ultimately, we will reflect upon which true “next-gen” technology is available to deploy TOD