Carlos is a Senior Marketing/Business Development leader with 20 years global experience in the
Call & Contact Center Industry. This experience has been gained across a diverse range of
products including Next Generation Contact Center, Workforce Optimization and Gamification,
both On Prem and Cloud.
In this role of leveraging the global reach of Collab, Carlos has been a speaker in events in +30
countries. Also, Carlos has a Master’s Degree in Computer Engineering – Instituto Superior
Tecnico of Lisbon.
WHATSAPP with ASSISTED CHATBOTS – the driving forces of next generation contact centres.
Launch your next gen contact center in the cloud – with voice, video, facebook, whatsapp, emails and chatbots. How to train a chatbot ? How to seamless combine humans and machines in customer journeys? Why consider whatsapp? In this seminar, we will debate what are the main vectors for digital transformation in cloud based contact centers. Ultimately, we will reflect upon which true “next gen” technology is available to deploy TOD