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27 & 28 MARCH 2019


Chris Dealy: Speaking at the B2B Marketing Expo

Chris Dealy


Successfully Implementing WFM in a Busy Contact Centre: 12 Top Tips

Sounds familiar? You’re using Excel for forecasting and scheduling. So far it worked OK, but increasingly spreadsheets just don’t cut it. You know that WFM would make all the difference but you’re already working flat out and setting up a new system is the last thing you need. It doesn’t have to be like that! Attend this session for some actionable takeaways for getting results from WFM in record time.

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