Chris Dealy is a WFM Specialist at injixo, the award-winning pioneer of cloud workforce management, www.injixo.com. Chris has over 20 years’ experience in helping organisations of all sizes to up their game with workforce planning. Whether you are experiencing inaccurate forecasts, failing consistently to hit SLA, always fire- fighting with realtime management, getting poor schedule adherence or just struggling with time-consuming and error-prone manual processes, you can bet that Chris has seen it before and can help you find a solution without a heavy project or spending a fortune. Chris is a self- confessed WFM nerd and frequently and presents and blogs on the subject blog.injixo.com
Successfully implementing WFM in a busy contact centre: 12 top tips
Sounds familiar? You’re using Excel for forecasting and scheduling. So far it worked OK, but increasingly spreadsheets just don’t cut it. You know that WFM would make all the difference but you’re already working flat out and setting up a new system is the last thing you need. It doesn’t have to be like that! Attend this session for some actionable takeaways for getting results from WFM in record time.