Doug Whitaker is RVP of Contact Centres at RingCentral. Doug leads the contact centre sales strategy globally and is the process of building a team focused on contact centre.
Doug has more than 25 years of experience in the contact centre industry, including approximately 20 years with Aspect Software. At Aspect, Doug held various positions including Senior Director of Product Management, Director Global Sales for Strategic Products, and RVP for Northeast US and Canada. Doug’s experience brings a wide level of expertise for a variety of applications including inbound routing, outbound proactive contact, omnichannel contact blending, workforce optimisation, self-service, computer/telephony integration and Unified Communications.
Prior to joining Aspect, Doug held sales positions at AT&T, which evolved into Lucent Technologies and later Avaya. Doug graduated from Saint Bonaventure University with dual majors in marketing and management.
Omnichannel Collaboration in the Cloud
Today’s consumers expect customer service through more than just the traditional phone call. This includes service through web portals, email, text messaging and even video. Learn how cloud communications allows instant delivery of any customer contact – no matter their preferred media. We’ll examine new ways that you can collaborate with customers to share information while effectively addressing the contact the first time.