The C&UX Expo logo

27 & 28 MARCH 2019


Fran Fish: Speaking at the Call and Contact Centre Expo

Fran Fish


AI: 7 conversation rules that boost satisfaction and cut contact

We’ll share our Magnificent 7 conversation rules – simple principles that will help you design great conversations, to empower your customers and your customer-facing people. We’ll walk through how AI and humans can work in harmony, ultimately helping you to improve service, reduce contact and build strong relationships with your customers.

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