Helen Beaumont Manahan

BPA Quality

Helen joined BPA Quality in 2013 after previous roles in teaching and operations. As Quality Solutions Manager, she is able to leverage her passion and expertise for all aspects of Quality and Customer Experience. Helen is considered one of our industry's leading experts on Quality Monitoring. She has implemented complex quality monitoring programmes across the globe, and says the best part of her job is the opportunity to make a difference: by sharing best practice, and helping organisations deliver excellence to their customers and staff.

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Latest trends in Quality and knowing what good looks like

BPA Quality’s 28 years of work with 100s of global clients puts us at the cutting edge of trends I Contact Centre Quality. We have gained a deep understanding of what good looks like, regardless of industry or contact type. Join Helen Beaumont Manahan as she shares the latest thinking around quality excellence and gives you practical tips on how to apply this insight in your own operations.