Ian Massingham

Worldwide Lead, AWS Technical Evangelism at Amazon Web Services

Ian is the Worldwide Lead, AWS Technical and Developer Evangelism

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Serve Your Customers with Artificial Intelligence from the Cloud, Right Now!

Intelligent Voice interfaces powered by deep learning neural networks are no longer the stuff of science fiction. We’re all familiar with simplicity and power of Amazon''s Alexa Voice Service, and the Amazon Echo devices that make it simple for consumers to access this technology; technology that just a few years ago would have been regarded as difficult, if not impossible, to engineer, deploy and operate at scale. What if you could put the same capabilities to work in your contact centre; answering common customer questions and allowing customers to conduct transactions at any time of the day or night, using their just their phone and their voice, without needing to recruit, train, accommodate and retain large numbers of agents? Join this session learn how you can make this a reality today!