Ian Moyse, Natterbox Sales Director, has been a leader in the cloud industry for over 12 years and sat on the Boards of Eurocloud, FAST and the Cloud Industry Forum and in 2016-2018 Ian was a judge on the UK Cloud Awards. Ian has been rated #1 Global SaaS influencer (Klout) and #1 cloud Social influencer from 2015-2017 (Onalytica). He is recognised as a leading cloud Blogger and was listed in the EMEA top 50 influencers in Data Centres, Cloud & Data 2017.
He is widely published on Cloud, Social Selling and Customer Experience subjects and has been published by the National Computing Centre. He has keynoted at many events and blogged for Oracle, Sage, Equinix and many other leading brands.
Ian can be followed on twitter here > www.ianmoyse.cloud
Delighting Expectant Customers
We live in a faster, always on, information rich environment where 2 clicks to make it happen is the norm. What happens when the new channels (chat, self-serve, etc) do not meet the needs of your customer. Will AI and tech alone keep your Customer Experience KPI’s and NPS scores where they need to be? Join an informative, humorous and educational session with regular keynote speaker Ian Moyse.