The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

Indrek Vainu: Speaking at the Call and Contact Centre Expo

Indrek Vainu

AlphaBlues

Chatbots and AI – Use Case of Lattelecom

We will focus on showing how virtual assistant Anete has been helping Lattelecom, the leading telecom company in Latvia, in automating its customer support for its hundreds of thousands of customers. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). Combining these bots and live chat offers unparalleled depth in chat automation.

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