James Dodkins

BP Group

James Dodkins helps companies create a world-class customer experience, customer strategy and company culture.

He travels the globe learning the secrets of the world''s best-performing companies and uses that information to help other companies replicate that success.

He specialises in customer experience, customer strategy and company culture. He’s been lucky enough to train, consult and speak in 20 different countries and that list is growing every year. In a whirlwind career, he’s worked with and learned from some of the best-performing companies on the planet.

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Deliberate Culture

Stories, examples and exercises to help you create the company culture that you want. Create a deliberate culture with tips and tricks learned at Disney, Virgin, Southwest Airlines, Lego, Adobe, Ritz-Carlton, Google, Zappos and more.