InGenius Software Inc.
Successfully Blend Omni-Channel and Open CTI in Your Contact Center
The voice channel remains as important as ever as companies bring digital channels into their contact centers. Join us for an exploration of how to combine Salesforce Omni-Channel and Open CTI, resulting in blended agents that handle interactions from phone, email, live chat, text message and more. Learn how Salesforce customers like Expedia and United Wholesale Mortgage use Omni-Channel to keep agents productive, optimize workflows and improve the customer experience.