Jiggs O’Sullivan and Beverley McIntyre
Jiggs O’Sullivan - Head of GFM ClearComms
Jiggs has worked at GFM for 17 years and has extensive experience in the delivery of Omi-Channel contact centres; particularly within the travel, leisure and media industries. He has overseen the successful implementation and ongoing management of some of GFM ClearComms’ largest contact centres and client accounts.
Beverley McIntyre - COO GFM ClearComms
Beverley spent 26 years at News UK in the media industry before joining the GFM team as COO in 2016, where she is responsible for overseeing and managing the operational performance of the company as whole. Beverley has led both internal and outsourced teams to consistently achieve high levels of productivity and performance.
OUTSOURCING VS. INSOURCING – THE PROS AND CONS YOU NEED TO KNOW
Why do so many organisations of all sizes choose to outsource their contact centre operations, and how do they go about ensuring a highly effective outsourced partnership? In this highly informative and engaging 30 minute seminar Jiggs and Beverley will draw upon their vast industry experience to explore all the key pros and cons of both outsourcing and insourcing, which will help you decide what is best for your organisation.