Joshua March is the founder and CEO of Conversocial, a leading provider of cloud-based social customer service solutions. Joshua founded Conversocial in 2009 based on his vision that online communication and customer service are undergoing a fundamental shift, requiring businesses to invest in new processes and technologies to manage the rapidly shifting social landscape.
A leading proponent of social media, Joshua previously founded leading social application company iPlatform, one of the worlds first Facebook Preferred Developers, which was acquired in 2012. Having started his career in London, Joshua is now based in New York where he leads the US operations of Conversocial, as well as global strategy.
The Future of Customer Service in the Era of Mobile Messaging and AI
The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before.