Senior Vice President and General Manager for EMEA
Kris McKenzie is responsible for Calabrio's EMEA operations and go-to- market efforts. He oversees sales, operations, strategic partnerships and customer success. Kris joined Calabrio with more than 20 years’ experience in global enterprise SaaS technology and 14 years of management and sales leadership. Kris brings extensive expertise in helping companies implement solutions to develop a deep understanding of their customers. Most recently, Kris served as Global VP Market Development at SAP Hybris Cloud, where he drove revenue and customer success through long-term corporate alliances, partnerships and other collaborations. Prior to SAP Hybris, Kris was SVP Global Sales at Yieldify where he ran the global sales team across London, New York, Sydney and São Paulo. He also served as the EMEA Regional Vice President, Enterprise Sales for ExactTarget, which was acquired by Salesforce in 2014. Kris holds a B.Sc. degree in Business Information Systems from De Montfort University.
Health of the Contact Centre; Well-being in a Customer-centric Era
Whilst customer experience remains a priority for businesses and the way to differentiate a brand, is the health of the contact centre—often the first customer touchpoint—really valued? Calabrio EMEA SVP, Kris McKenzie will discuss why it’s important for businesses to support agents, providing them with the ability to be successful in their jobs, the challenges they face and how technology will dictate the future of the contact centre.