Senior Vice President and General Manager for EMEA
Kris McKenzie is responsible for Calabrio's EMEA operations and go-to- market efforts. He oversees sales, operations, strategic partnerships and customer success. Kris joined Calabrio with more than 20 years’ experience in global enterprise SaaS technology and 14 years of management and sales leadership. Kris brings extensive expertise in helping companies implement solutions to develop a deep understanding of their customers. Most recently, Kris served as Global VP Market Development at SAP Hybris Cloud, where he drove revenue and customer success through long-term corporate alliances, partnerships and other collaborations. Prior to SAP Hybris, Kris was SVP Global Sales at Yieldify where he ran the global sales team across London, New York, Sydney and São Paulo. He also served as the EMEA Regional Vice President, Enterprise Sales for ExactTarget, which was acquired by Salesforce in 2014. Kris holds a B.Sc. degree in Business Information Systems from De Montfort University.
Driving the business of change with contact centres
While businesses understand the need to change to stay at the top of their game, the reality of implementing change remains one of the greatest challenges. In this session, SVP and GM for EMEA at Calabrio, Kris McKenzie will reveal brand new research undertaken by Calabrio with C-level executives to understand what change is really informed by and what data sources they tap into. And with contact centres at the heart of customer feedback, how do businesses really utilise the unbiased information given by customers during contact centre interactions? Most importantly he will talk about how contract centre professionals can ensure contact centres are at the forefront of change and have a seat at the C-suite table.