Lyes Ouarti

Cloud Solution Architect at Microsoft

With more than 17 Years of experience in Information technology, Lyes has been working with enterprise customers in Europe, the Middle East and Africa, helping them deploying complex solutions in the Cloud (Private, Public and Hybrid Cloud). Presently, Lyes is a Cloud Solution Architect working for Microsoft in the UK where he focuses on delivering high value, mission-critical applications in Azure.

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How Bots and Artificial Intelligence can help you boost your performance

In this seminar, you will learn how can Microsoft Azure help contact centres to be more efficient. We will focus on the Microsoft bot framework and Artificial intelligence. With live demos, you will see how customers use these technologies to boost their performance.