OMNICHANNEL – DOES IT NEED OMNIAGENTS, UNICORNS AND OTHER FANTASTICAL BEASTS?
Omnichannel has been a hot button topic for a few years now, but in asking agents to do it all, are we asking for the
impossible? Do omniagents exist? Are we seeking unicorns? Join Manveer Mangat, CTO at Sesui, to learn about evolving
customer experience hubs where no one agent is expected to do it all. Instead, specialised agents work together sharing
data and insights, often remotely, to provide a more personalised 24/7 customer experience.