Manveer Mangat: For over a decade, Manveer’s built his reputation as an expert in voice communications innovation and design. With a track record in network operations, security management, product development, technical support
and partner management, these days Manveer can design his way around the most complex client problems. With two young sons, Manveer’s problem solving at home is no less complicated or rewarding.
OMNICHANNEL – DOES IT NEED OMNIAGENTS, UNICORNS AND OTHER FANTASTICAL BEASTS?
Omnichannel has been a hot button topic for a few years now, but in asking agents to do it all, are we asking for the impossible? Do omniagents exist? Are we seeking unicorns? Join Manveer Mangat, CTO at Sesui, to learn about evolving customer experience hubs where no one agent is expected to do it all. Instead, specialised agents work together sharing data and insights, often remotely, to provide a more personalised 24/7 customer experience.