The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

Micah Peterson: Speaking at the B2B Marketing Expo

Micah Peterson

ProcedureFlow

Solving the Mystery - How To Make Your Agents Experts Faster

Teaching a new agent everything they need to know for their first call is a daunting task. Typically, by the time they are fully proficient they are ready for a promotion or are moving on. This session will unravel the mystery of how you can reduce training time, help agents have better customer conversations and feel fully supported through their challenging first few months on the phone

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