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27 & 28 MARCH 2019


Paul White: Speaking at the Call and Contact Centre Expo

Paul White

IFS World

The Future is Conversational AI, Are You Ready?

The potential for AI and virtual assistance is vast but knowing how to develop an effective customer service AI strategy can be confusing. This session will explore case studies analysing how to best deploy voice and text based conversational AI in the contact centre in an inclusive strategy alongside human assisted service.

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