After his electrical engineering studies at the Hochschule Rapperswil, where he pasted with distinction, he worked at the Institute for Networked Solution and deal with Microsoft UC environment. Since 2007, Philipp Beck hold the title Microsoft Certified Master for OCS, which he later confirmed with the title Microsoft Certified Master Lync 2010 and Microsoft Certified Solution Master Communications for Lync 2013.
Philipp Beck is founder and CEO of Luware, a leading provider of service platforms based on Microsoft Unified Communication technologies. The portfolio includes solutions for contact centers, team-ACD or single-user workstations over multiple channels.
Using Skype functionality with AI in customer service, possible?
Initiating a chat directly from a website to one of the Agents is only the beginning of an interaction with your customers. What if he could add voice, video or even show you his own screen without switching the device? Have a look on https://luware.com/en/about for a short glimpse. It will be especially interesting for you if you are looking at AI or bots. Meet us at our seminar!