Richard Pennington

4net Technologies Ltd

Richard Pennington is Co-Founder and Managing Director of 4net Technologies. Under Richard’s leadership the company has achieved year on year growth of 45% and his skill in building a sustainable and highly skilled team has been crucial in the delivery of global and regional communications projects across both the public and private sector.

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The Changing Face of Customer Contact

4net’s Changing Face of Customer Contact will discuss current and future trends in digital transformation, how you can develop channel shift strategies, the automation of services and AI (Artificial Intelligence). We will use real life customer case studies to show you how your organisation can put customer experience at its heart to improve efficiency and reduce costs.