The C&UX Expo logo

27 & 28 MARCH 2019


Rolf Adamson: Speaking at the Call and Contact Centre Expo

Rolf Adamson


How high performance organisations increase CSAT while decrease costs

Get insights into how high performing, customer centric organisations work with quality and knowledge processes. These processes ensure consistent high levels of Customer Satisfaction as well as provide insights into the drivers of business performance.

Turning a touchpoint into listening posts is crucial for companies who want to achieve consistent high Customer Satisfaction. You will get practical, hands-on examples of how to approach implementation of effective quality and knowledge processes.

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