The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

Steve Prodger: Speaking at the B2B Marketing Expo

Steve Prodger

SmartAction

Designing a Self-Service Strategy for a Seamless Customer Experience

This presentation will cover some common but overlooked areas where automation has a palpable impact on customer and agent experience. We will provide a realistic assessment of what can and can''t be automated and where to start for the biggest impact. From an intelligent front door, to complex 3-factor authentication an intelligent self-service solution can bring operational savings to your business without a complete overhaul of your call centre.

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