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27 & 28 MARCH 2019


Thomas John: Speaking at the Call and Contact Centre Expo

Thomas John

Five9 Inc,

The Contact Centre of today - Customer Engagement in a Mobile World

Thomas John, a vice president in EMEA for Five9 will during this session, give you insights on how customer interactions changed. In a world where the customer is “always on”, it is more important than ever before to meet the customer on their preferred channel, to know them and to remember them and provide a seamless journey across channels to drive retention and loyalty.

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