Tony Smith

PCI Pal (U.K) Limited

Tony’s experience in customer management and IT spans over 25 years – years that have been shaped by rapid change, the rise of digital channels, the emergence of cloud computing and a re-writing of the rules for customer engagement in an increasing and diversely regulated environment.

Tony’s career has tracked these developments and brought him to PCI-PAL in November 2016, where he is the Sales Director for EMEA. PCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS). PCI-PAL solutions have been developed for the contact centre market by a team of contact centre specialists.

Before joining PCI-PAL Tony excelled in a number of business development roles with market leading organisations including BT Global Services and Dimension Data , where he delivered cloud-based contact centre solutions for leading players in the public and private sector.

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Compliance and the Contact Centre

How can we achieve compliance in the Contact Centre without compromising on customer experience?