The senior management team at Difference combines over 60 years of experience in contact handling technology and consulting, coupled with a fundamental understanding of the importance of open communication across successful organisations. As Sales Director at Difference, Trevor Geraghty has worked internationally with some of the world’s leading players in the communications space. From Difference’s beginnings in 2002, Trevor has overseen the organisation evolve from being a boutique technology consulting firm to a leading customer engagement service provider in a number of sectors. Trevor is spearheading the customer engagement solutions and services at Difference with automation, productivity and engagement at the very core of Difference’s value-added services.
Multi-channel Customer Engagement – we want it all and we want it now!
Customer engagement is no longer just about how you want to contact customers; it’s all about how they want to contact you. They decide how they contact you, when they contact you and what their expectations are. Your service is measured daily against your competitors and how you perform is public in real time via your own and other independent social media platforms such as Facebook and TrustPilot. This session will take you on a journey through the customer engagement terrain that Difference Corporation has pioneered with its clients – from traditional outbound sales, to automating regular customer touchpoints like meter reads through to click-to-pay debt collection - in a number of sectors including the financial services, energy and retail & leisure sectors. Trevor is a dynamic speaker and this promises to be an engaging seminar.