Simon Black
CEO,
Awaken Intelligence
Simon is an established senior executive with over 20 years’ experience in the software industry and a track record of driving rapid sales growth and developing a strong team culture to achieve success. With a passion for delivering value and excellent service to customers, Simon believes that technology should help humanise customer service, whilst increasing operational efficiencies and tangible business results.
Sessions
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29-Nov-2023Customer Satisfaction TheatreHow to onboard, empower, and retain agents using real-time guidance, analytics and AI