Discover how predictive metrics are set to revolutionize contact centres, improving performance, efficiency, and - most importantly - customer satisfaction. Ben Cave, Product Director at evaluagent, will share five key ways in which predictive analytics can transform the way you handle and interpret your data, and give your customers the experience they really want - without them actually asking.

Key Takeaways:

• How can predictive metrics benefit your contact centre operations and processes?
• What impact can predictive metrics have on your customer experience?
• What's the state of play with predictive metrics now - and where is the technology headed?