In today's highly competitive job market, finding and attracting the best talent for your contact centre can be incredibly challenging. Employers and hiring managers are constantly seeking innovative ways to improve their recruitment process and stand out from the competition, and this is where an effective candidate attraction strategy delivers results; but it doesn’t end there. High levels of employee turnover can be costly, lowering morale and damaging an employer’s reputation, so it’s crucial that you create the right culture to keep your employees happy, engaged, and productive so that your operation retains its best performing staff.

Key Takeaways:
a. How to combat the talent shortage by building your employer brand.
b. Aspire to deliver a candidate experience that aligns with your brands customer experience.
c. Create a thriving employee culture, with engagement, loyalty, and performance at the heart of your operation.